SAN FRANCISCO, August 24, 2026 — A resident reports a pothole on a residential street through a city's 311 line. Instead of waiting on hold, they get an answer in seconds: the report is logged, routed to public works, and they receive a text three days later when it's fixed. No one on staff touched the request. That's the experience Zammo.ai built Zammo Agents to make routine. 

Zammo.ai, which has spent years building AI-powered conversational agents for city and county governments, today announced the launch of Zammo Agents, a no-code, agentic AI platform that lets government staff, not developers, build and deploy AI agents in plain language. 

"It's okay to be concerned about AI, but what is not okay is to write it off as something that will not be needed," said Alex Farr, CEO of Zammo. "Agencies that move now won't just save money, they'll set the standard their residents already expect." 

Built on a Platform Government Already Trusts

Zammo Agents isn't a startup's first attempt at government AI. It's the next evolution of a platform Zammo has spent years refining specifically for the public sector, SOC 2 Type 2 certified and already deployed across city and county agencies handling real resident volume. 

What's new is how agents get built. Rather than mapping every possible conversation path in advance, agencies now describe the outcome they want in plain language, and the platform's Agent Designer builds toward it, asking clarifying questions, filling gaps, and testing itself as it goes. 

"Agentic AI doesn't have to mean giving up control," said Stacey Kyler, Managing Director at Zammo. "Done right, it hands more control back to the people closest to the problem, while still letting IT have oversight." 

"What used to take real thought and a lot of scaffolding, you can now do in a matter of minutes," said Patrick Gilligan, Director of Product at Zammo. 

Every agent comes with Agent Log, giving agencies full visibility into not just what a resident asked and how the agent responded, but why. "The more an agent does on its own, the more you need to see what it's doing to actually trust it," said James Mann, Platform Engineer at Zammo. "Autonomy without explainability is scary." 

One Platform, Every Channel

Zammo Agents connects the full resident journey, intake, routing, resolution, and proactive status updates, across voice, chat, SMS, and web, in 140+ languages automatically detected, 24 hours a day, 365 days a year. It sits across the systems agencies already run, with no rip-and-replace and no new infrastructure required. 

The platform is available now on Zammo's secure SaaS environment, with deployment directly inside an agency's own Microsoft Azure tenant coming fall 2026, keeping resident data inside the agency's environment and making the platform procurable through the Microsoft Marketplace with no new procurement cycle. 

The Track Record Behind the Platform

Based on Zammo's platform performance across its government customer base, agencies have seen: 

• 73.6% of citizen service requests resolved by AI, without staff intervention 

• 146% ROI on a $100,000 investment 

• Under 5 months average payback period 

• 5,400+ staff hours freed annually for higher-value constituent work 

• $240,000+ in annual operational value delivered per agent 

That track record is the foundation Zammo Agents builds on, now with a faster, simpler path for agencies to get there themselves. 

The timing isn't incidental. 72% of local governments report struggling with workforce vacancies, even as 67% of residents expect the same digital ease from their city that they get from private industry. Tightening 2026 DOJ digital accessibility requirements are turning legacy systems from an inconvenience into a liability, and drying post-pandemic grant funding means every investment has to justify itself in operating savings now. 

"For agencies, success is almost boring," said Kyler. "A resident calls in, gets an answer, and hangs up without ever thinking about the AI behind it. Staff spend their day on the conversations that actually need a human." 

Getting Started

Agencies can begin with a single high-volume workflow, 311 intake, permit status, or multilingual self-service, deploy to SaaS or their own Azure tenant, and prove outcomes in 60 to 90 days. Zammo can stand up a live demo on an agency's own data in under 48 hours. 

"Your own team builds it, not developers, not a six-month project," said Kyler. 

Agencies can schedule a no-cost, custom demo tailored to their use case at zammo.ai/demo, or try the platform for free at agents.zammo.ai. 

About Zammo.ai

Zammo.ai builds agentic AI purpose-built for government. Its no-code platform, Zammo Agents, helps city and county agencies deliver modern, always-on citizen service across voice, chat, SMS, and web. Built for the demands of the public sector, Zammo is SOC 2 Type 2 certified and designed to meet the accessibility, security, and compliance standards government agencies are held to. Zammo Agents is available on a secure SaaS platform today, with deployment inside an agency's own Microsoft Azure tenant coming fall 2026. Learn more at zammo.ai.